We schedule all bookings as soon as a signed service agreement has been received. Your appointment/s will take place at the same time, on the same day for each scheduled service, unless we receive specific instructions, from you or your nominee, to change this.
MINIMUM SERVICE HOURS
Please note that The 3 Piglets House Cleaning Services in London has a 2 hour minimum service time for all services.
If you have a dog, which is not a service dog, we ask that you keep them restrained, outside or in a room that our team members will not be accessing to avoid any unnecessary incidents.
While we love pets, our team members do not clean animal waste, litter trays or other pet areas.
If you are any member of the house, smokes indoors.
For the safety of our team members, we ask that all members of the household refrain from smoking indoors while our team members are onsite. In addition to this, we kindly ask that you make every attempt to clear your home of any smoke by opening all possible windows and doors at least 1 hour prior to your scheduled clean. We appreciate your understanding in this matter.
No service will be carried out on Public Holidays. If you wish to schedule an additional service date to cover a service that falls on a public holiday, we suggest you contact us ASAP with your preferred date and time however we cannot guarantee availability.
CHANGES TO SERVICE AGREEMENTS
If changes to the supports or their delivery are required, the parties agree to discuss and review this Service Agreement. The parties agree that any changes to this Service Agreement will be in writing, signed, and dated by the parties.
WORK HEALTH & SAFETY
Just as we consider the safety and well-being of our clients/ Participants, we also have a responsibility to provide a safe work environment for our team members. If at any time a member of our team feels unsafe, or the environment (i.e. the Participants home and /or surrounds) becomes unsafe for one of our team members to be in, they will leave the premises promptly and full charges of the booked service will apply.